# Zendesk

SecureBarndoor Managed**Communication & Collaboration**

**Summary:** Zendesk is a customer support and ticketing platform that helps service teams manage requests, resolve issues, collaborate across departments, and deliver great customer experiences through a unified help desk.

**How Teams Use It:** With the Barndoor-Managed Zendesk MCP Server, teams can safely connect AI agents to triage tickets, update cases, manage users and organizations, automate support workflows, and streamline agent operations — all while respecting role-based access and keeping customer data protected.

| Tool Name                | Tool Description                                                                 | Tool Type |
|--------------------------|----------------------------------------------------------------------------------|-----------|
| Create Article           | Creates a new Help Center article. Returns the article ID.                      | Create    |
| Create Group             | Creates a new agent group in Zendesk. Returns the group ID. Requires group name. | Create    |
| Create Many Tickets      | Queues a bulk ticket creation job for multiple tickets                           | Create    |
| Create Organization      | Creates a new organization in Zendesk. Returns the organization ID. Requires organization name. | Create    |
| Create Ticket            | Creates a new support ticket in Zendesk. Returns the ticket ID and URL. Can specify subject, description, priority, and assignee. | Create    |
| Create User             | Creates a new user in Zendesk. Returns the user ID. Requires name and email at minimum. | Create    |
| Delete Article           | Permanently deletes a Help Center article. This action cannot be undone. Requires article ID. | Delete    |
| Delete Group             | Permanently deletes a group from Zendesk. Agents must be reassigned first. Requires group ID. | Delete    |
| Delete Organization      | Permanently deletes an organization from Zendesk. This action cannot be undone. Requires organization ID. | Delete    |
| Delete Suspended Ticket  | Permanently deletes a suspended ticket by ID                                    | Delete    |
| Delete Ticket            | Permanently deletes a ticket from Zendesk. This action cannot be undone. Requires ticket ID. | Delete    |
| Delete User             | Permanently deletes a user from Zendesk. This action cannot be undone. Requires user ID. | Delete    |
| Execute View            | Executes a view and returns the list of tickets                                 | Read      |
| List Articles            | Retrieves all Help Center articles. Returns article titles and content with pagination. | Read      |
| List Automations         | Lists all automations configured for the account                                 | Read      |
| List Groups              | Retrieves all agent groups from Zendesk. Returns group names and member counts. No required inputs. | Read      |
| List Job Statuses        | Lists all job statuses for recent bulk operations                                 | Read      |
| List Macros             | Lists all active macros configured for the account                                | Read      |
| List Organizations       | Retrieves all organizations from Zendesk. Returns organization names and domains. No required inputs. | Read      |
| List SLA Policies        | Lists all SLA policies configured for the account                                 | Read      |