Zendesk MCP Server - Barndoor Documentation
Zendesk
SecureBarndoor ManagedCommunication & Collaboration
Summary: Zendesk is a customer support and ticketing platform that helps service teams manage requests, resolve issues, collaborate across departments, and deliver great customer experiences through a unified help desk.
How Teams Use It: With the Barndoor-Managed Zendesk MCP Server, teams can safely connect AI agents to triage tickets, update cases, manage users and organizations, automate support workflows, and streamline agent operations — all while respecting role-based access and keeping customer data protected.
| Tool Name | Tool Description | Tool Type |
|---|---|---|
| Create Article | Creates a new Help Center article. Returns the article ID. | Create |
| Create Group | Creates a new agent group in Zendesk. Returns the group ID. Requires group name. | Create |
| Create Many Tickets | Queues a bulk ticket creation job for multiple tickets | Create |
| Create Organization | Creates a new organization in Zendesk. Returns the organization ID. Requires organization name. | Create |
| Create Ticket | Creates a new support ticket in Zendesk. Returns the ticket ID and URL. Can specify subject, description, priority, and assignee. | Create |
| Create User | Creates a new user in Zendesk. Returns the user ID. Requires name and email at minimum. | Create |
| Delete Article | Permanently deletes a Help Center article. This action cannot be undone. Requires article ID. | Delete |
| Delete Group | Permanently deletes a group from Zendesk. Agents must be reassigned first. Requires group ID. | Delete |
| Delete Organization | Permanently deletes an organization from Zendesk. This action cannot be undone. Requires organization ID. | Delete |
| Delete Suspended Ticket | Permanently deletes a suspended ticket by ID | Delete |
| Delete Ticket | Permanently deletes a ticket from Zendesk. This action cannot be undone. Requires ticket ID. | Delete |
| Delete User | Permanently deletes a user from Zendesk. This action cannot be undone. Requires user ID. | Delete |
| Execute View | Executes a view and returns the list of tickets | Read |
| List Articles | Retrieves all Help Center articles. Returns article titles and content with pagination. | Read |
| List Automations | Lists all automations configured for the account | Read |
| List Groups | Retrieves all agent groups from Zendesk. Returns group names and member counts. No required inputs. | Read |
| List Job Statuses | Lists all job statuses for recent bulk operations | Read |
| List Macros | Lists all active macros configured for the account | Read |
| List Organizations | Retrieves all organizations from Zendesk. Returns organization names and domains. No required inputs. | Read |
| List SLA Policies | Lists all SLA policies configured for the account | Read |