# Freshdesk

SecureBarndoor ManagedCommunication & Collaboration

**Summary:** Custom built connector to manage tickets, contacts, companies, and agent workflows in Freshdesk via AI tools.

**How Teams Use It:** The Barndoor-managed Freshdesk MCP server enables agents to create, search, and manage support tickets and customer contacts, making it efficient for automating customer service workflows and escalation management.…

## Tools

| Tool Name                | Tool Description                                          | Tool Type |
|--------------------------|----------------------------------------------------------|-----------|
| create_company           | Creates a new company record.                            | Create    |
| create_contact           | Creates a new contact.                                  | Create    |
| create_ticket            | Creates a new support ticket.                           | Create    |
| create_ticket_note       | Adds a note to an existing ticket.                       | Create    |
| delete_company           | Deletes a company by company ID.                        | Delete    |
| delete_contact           | Soft deletes a contact by contact ID.                   | Delete    |
| delete_conversation      | Deletes a ticket conversation (reply or note).          | Delete    |
| delete_ticket            | Soft deletes a ticket by ticket ID.                     | Delete    |
| get_agent                | Retrieves a single agent by agent ID.                   | Read      |
| get_company              | Retrieves a single company by company ID.               | Read      |
| get_contact              | Retrieves a single contact by contact ID.               | Read      |
| get_current_agent        | Returns the currently authenticated agent profile.       | Read      |
| get_ticket               | Retrieves a single ticket by ticket ID.                 | Read      |
| hard_delete_contact      | Permanently deletes a contact.                           | Delete    |
| list_agents              | Lists Freshdesk agents and their availability context.   | Read      |
| list_companies           | Lists companies with pagination.                         | Read      |
| list_contacts            | Lists contacts with pagination and optional filters.     | Read      |
| list_ticket_conversations | Lists replies and notes for a ticket.                   | Read      |
| list_tickets             | Lists support tickets with pagination and optional ordering filters. | Read |
| restore_contact          | Restores a previously deleted contact.                   | Update    |