Freshdesk MCP Server - Barndoor Documentation
Freshdesk
SecureBarndoor ManagedCommunication & Collaboration
Summary: Custom built connector to manage tickets, contacts, companies, and agent workflows in Freshdesk via AI tools.
How Teams Use It: The Barndoor-managed Freshdesk MCP server enables agents to create, search, and manage support tickets and customer contacts, making it efficient for automating customer service workflows and escalation management.…
Tools
| Tool Name | Tool Description | Tool Type |
|---|---|---|
| create_company | Creates a new company record. | Create |
| create_contact | Creates a new contact. | Create |
| create_ticket | Creates a new support ticket. | Create |
| create_ticket_note | Adds a note to an existing ticket. | Create |
| delete_company | Deletes a company by company ID. | Delete |
| delete_contact | Soft deletes a contact by contact ID. | Delete |
| delete_conversation | Deletes a ticket conversation (reply or note). | Delete |
| delete_ticket | Soft deletes a ticket by ticket ID. | Delete |
| get_agent | Retrieves a single agent by agent ID. | Read |
| get_company | Retrieves a single company by company ID. | Read |
| get_contact | Retrieves a single contact by contact ID. | Read |
| get_current_agent | Returns the currently authenticated agent profile. | Read |
| get_ticket | Retrieves a single ticket by ticket ID. | Read |
| hard_delete_contact | Permanently deletes a contact. | Delete |
| list_agents | Lists Freshdesk agents and their availability context. | Read |
| list_companies | Lists companies with pagination. | Read |
| list_contacts | Lists contacts with pagination and optional filters. | Read |
| list_ticket_conversations | Lists replies and notes for a ticket. | Read |
| list_tickets | Lists support tickets with pagination and optional ordering filters. | Read |
| restore_contact | Restores a previously deleted contact. | Update |